Payment

Note: Some hotels are imposing a per room per night Energy Surcharge. Also, some hotels/resorts charge Resort Fees and/or parking charges. All hotel guests will be required to pay these extra fees (if any) upon check-in. In all cases you will be informed of any additional fees charged by the hotel prior to booking your room online.

• For all Pre-paid reservations the full amount plus tax is charged at the time of Booking; either online or through our Call Center.
• For all Guarantee only reservations a deposit guarantee is charged by the hotel (typically the first night rate plus tax, each room) at time of Booking.
• In ALL cases the exact charges made to your card and the Cancellation policy for your reservation will be displayed before you book online, and or explained by your Call Center agent, and will be contained in your written email Confirmation Letter from SouthwestRooms.com.
• SouthwestRooms.com (FunTyme Reservations, Inc.) accepts American Express, Visa, Mastercard, Discover, and Diners Club credit cards. Payment by cashiers check or money order can only be booked through the Call Center.
• Foreign and domestic bank transfers (wire-transfers) are accepted for the full amount only; all room-nights, all rooms, plus tax, plus $50 Bank Transfer Fee (our bank's fee). You must pay your own bank's fee separately from the amount being transferred. Therefore, so as not to delay your confirmation, PLEASE instruct your bank to NOT subtract their fee from the transfer amount; you must pay your bank's fee separately.

Cancellation & Changes

Note: All dates and times begin and end at midnight Pacific Standard Time.

• A minimum $20 cancellation/bank charge recovery fee is charged for each room canceled more than the cut-off date (typically 4-days prior to arrival for most periods). The cancellation fee can be higher depending on cost recovery. All remaining charges are refunded in full. In all cases the cancellation policy for your reservation is displayed/communicated to you and must be accepted before your reservation can be processed.
• The first room-night charges, each room, plus tax is nonrefundable for all cancellations occurring on and up to one day of scheduled arrival (typically 4 to 1 day prior to arrival.) . Some holiday and special event periods have longer cancellation requirements, such as: New Year's, special events, special packages, etc. You will be informed as to the exact cancellation requirements for your reservation prior to booking.
• On date of arrival (beginning at 12:00:01AM PST), whether you are registered in the hotel or not, the entire amount charged is non-refundable..
• No-show or early check-out without notification to FunTyme is NOT an automatic cancellation. All emails contain date and time stamps. Our answering service contains date and time stamps of each message. Our Call Center agents know the date and time. Canceling a guarantee reservation directly with the hotel may incur a $10 non-notification fee.
• The hotel CAN NOT cancel a prepaid reservation. If the hotel does inadvertently accept cancellation from you, you are still bound to the cancellation policies you have with us.
• Changes to existing reservations are FREE, however, we cannot pre-guarantee availability or rateswhen adding rooms or room-nights. Examples of changes are: add a room-night, add or subtract persons sharing a room, change special requests, change room-preference: i.e., smoking/nonsmoking, add or subtract a rollaway, crib bed, etc.
• Changing room types (i.e. from a standard room to a suite) will require cancellation of the existing reservation and booking a new reservation for the room type desired. We cannot pre-guarantee availability or rate in those circumstances.

Refunds

• Refunds are processed as a credit to your credit card account within 72 hours of cancellation. The average wait time between processing a refund and your bank posting it to your account is 4 days (allow 2 additional days if weekend or holiday. Banks never work on weekends or holidays). However, it can take your bank 2-7 days to post your funds into your account (depending on the card type and the agreement you have with your bank in regard to your bank posting refunds into your account-which we have no control or knowledge of.
• If refund is made by check a $40 check processing fee is charged.

Disclosure and Responsibility

SouthwestRooms.com (FunTyme Reservations, Inc.) offers travel related products and services, and acts as an agent for companies which supply hotel and motel rooms, and other related services.

SouthwestRooms.com (FunTyme Reservations, Inc.) and any of its agents or subagents shall not be held responsible for loss, damage or injury to property or persons, due to any defect or negligence by the employee, company, by any hotel or motel, or any other company or person or employee providing the aforementioned.